When we first started working with Songkick in 2009, they were an ambitious start-up running a single Ruby app on a managed server. They hadn’t yet formed content partnerships with Google and YouTube, or partnered with Spotify and SoundCloud, and they hadn’t begun selling tickets. Today they have 12 million users worldwide and ticket over 10,000 events each year.

The Challenge

When Songkick first approached us they were running a single app on a managed server. However, they had plans to grow fast. They wanted a stable infrastructure that would let them scale as they needed to. And they didn’t want an in-house operations manager until they reached a certain size.

Our Role

When we began the project, we worked jointly with the Songkick development team using DevOps principles. Our aim was always to build an infrastructure where the day-to-day responsibilities could be managed by the development team. We would provide ad hoc support when necessary.

Songkick operated without a full-time sysadmin until 2011. When they left after two years, we provided continuity and gave them onsite support until a replacement was found. We helped them manage this transition without any loss of knowledge or risk to operations.

The Results

We continue to support Songkick, and in 2016 we helped them to scale their platform to support ticket sales for Adele’s tour. Despite the rapid registration of over 500,000 ticket hopefuls, the infrastructure performed well under this demand.