AWS Services

Support

Our support offerings give you access to expertise when you need it the most.

Developer Support

High performing organisations give their developers self-service access to cloud resources. Your developers are experts in writing code to deliver business value and will occasionally need specialist help in making the best use of AWS services.

We'll provide a shared Slack channel for your team to talk to our cloud experts, and run regular surgery hours if you need more intensive face to face time.

One of our solutions architects will pay you a visit every month to offer guidance and advice.

Teams taking advantage of developer support will also have access to the Scale Factory Academy series of training workshops, run monthly.

Incident Support

From time to time, things can go wrong. When they do, you need to know that there are experts on hand to help your team troubleshoot and solve problems.

We're available 24x7 by support ticket or on the phone, to get you up and running again, and to offer advice on how to avoid similar problems in future.

Anyone you talk to will be:

  • A technically experienced engineer used to troubleshooting and problem-solving
  • Aware of the architecture of your system, the technologies used and how it integrates with other systems
  • Conscious of your regulatory and security environment.

Costs for support services

We'll bill monthly for our support services, with prices varying by the size of your team. Discounts are available for annual commitment.
 

Find out more

Book a consultation with one of our team to discuss your support needs.