As a member of our customer engineering team, you'll work to support customers who use our ReadyScale platform.
Our relationship with our customers is one of partnership. Whilst the customers' engineering team is responsible for day to day operations and first line incident response on their infrastructure, we provide a helpdesk and on-call service for them to escalate issues, and to ask for advice and guidance.
As well as this traditional sort of reactive support, we also provide proactive support services. We keep our customers patched on a regular schedule, and deal swiftly with emerging security threats. As we improve the platform with new features and bug fixes, we roll these out across our ReadyScale customers.
Attitude, flexibility, and the ability to learn new technologies quickly, are all more important than years of experience, however you'll need production experience with:
- Linux (either CentOS or Ubuntu)
- Configuration management (preferably Puppet, but a CM mindset is more important than the specific tool)
It'd be great if you also have experience operating AWS, but we'll help you learn this if not.
Experience with the following would also be beneficial, but not required: Jenkins, Terraform, Packer, ELK, Vagrant, Prometheus, Docker, Kubernetes. As dictated by client requirements, we work with a number of different language environments and application frameworks.
If this role interests you, apply here. We're not working with recruiters at this time.